About Us

Winnie-the-Pooh Shop Canterbury
19 Orange Street,
Canterbury, Kent
Phone: 01227 781909

Making A Purchase

By making a purchase you agree to the terms & conditions as specified below.

Browse our online store at www.winnie-the-poohshop.com. When you see an item that is of interest click on the thumbnail to get more information. Next to each item there is a description of the product. We have tried our best to ensure that all descriptions are accurate at the time of entering that item into the catalogue.

When you, the customer, receive via email, a confirmation of receipt of your order and an order number, this constitutes a contract between us subject to clearance of your payment and availability of stock.

Remittance Terms

No Goods are despatched until paid for in full.

Delivery Schedule

All our orders are shipped by Royal Mail First Class - or for larger parcels we use couriers on a 24 hour service. All overseas orders are shipped by Royal Mail First Class Air Mail. Orders received Monday to Friday are normally posted out the same day. Orders received Saturday or Sunday are normally posted out on Monday subject to availability.

If your order is time critical please telephone through your order to see if it is possible to make special arrangements. Please note a signature is required on all Express Delivery & Special Delivery orders.

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using secure 128 bit encryption.

Your Credit Card information is stored on secure Servers hosted by Canterbury Web Services. Your credit card information is kept seperate from your personal details and at no time is your credit card information stored on any computer hard drive as plain text.

Guarantee

We guarantee the products are as specified and are fit for the purpose of which they are sold.

Reaching Us

If you need to reach us, please email us in the first instance using the link on the contact us page. We aim to respond to all enquiries within 48 working hours.

Privacy Policy

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you.

We will only use personal information you supply to us only for the reason that you provided it.

We will only hold your information for as long as necessary to fulfil that purpose.

We will not pass your information to any other parties unless this is made clear to you at the time you supplied it.

All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.

Cookies are used on this shopping site to keep track of the contents of your shopping cart.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (Internet Explorer) and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Issue a unique identifier (e.g. customer login)
4. Monitor customer account status beyond that required for individual purchases
5. Only disclose information to third-parties for goods delivery purposes.

Right to Cancel

Under the Distance selling Regulations you have the right to cancel our agreement within seven days of the contract beginning (when you receive confirmation of receipt of your order and your order number).

You must confirm in writing that you wish to cancel (you can do this via email).

If you notify us that you wish to cancel before we have shipped your order, we will refund, in full, any charges made to your credit card.

If you wish to cancel your order within seven days of the contract being formed, but after the goods have been shipped, you will be liable for the cost or returning the goods to us. Your payment will be credited back to you in full on our receipt of the goods in perfect condition and unopened.

Returns

Items may be returned if faulty. For items that are damaged or faulty we will:

• Offer to replace the item at a cost to ourselves
• Offer a full refund where the first option is not available.

We want our customers to be happy. If you require to return a product that is not faulty, please contact us to obtain a return code and instructions for the return.

We reserve the right to recover delivery costs and merchant service fees inccurred, where returns are not due to a fault in the product.